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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Linda Busch

December 22, 2025

5  out of  5
rating by Linda Busch
"The gals are always friendly and respectful. They immediately answer our questions and make us feel like family. No waiting around when we go in person. Can’t say enough positive about this branch of State Farm."
We responded:
"Linda, we truly appreciate your kind words and support! Thank you so much for taking the time to share your wonderful review. We’re grateful for you and your business!"
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Shannon Mcmillen

December 22, 2025

5  out of  5
rating by Shannon Mcmillen
"They have always been very helpful. When had to file a claim they made the process very easy for us."
We responded:
"Shannon, so happy to hear that we're able to make the claim process so easy for us. We're always here if you need anything. Thank you!! "
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Teresa Mc

December 22, 2025

5  out of  5
rating by Teresa Mc
"The team at Charlotte Speer state farm has always been great, they always take time to explain and help me with all of my insurance needs. They are friendly helpful and knowledgeable. Teresa"
We responded:
"Teresa, your kindness means the world to us! We truly value you and your business. We're committed to supporting our customers at every step of their insurance journey."
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Jessica Matlage

December 16, 2025

5  out of  5
rating by Jessica Matlage
"Working with this agency for years. No issues. Very responsive. Filed a claim in 2020 due to hail damage - taken care of immediately."
We responded:
"Jessica, we're always here to help whether its just a question or a claim. Thank you for your kind feedback! "
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Kelly Freeman

December 11, 2025

5  out of  5
rating by Kelly Freeman
"Great people to work with, excellent communication, always friendly, helpful and prompt!"
We responded:
"Kelly, thank you so much for this! We appreciate hearing your kind words. "
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Gary

December 10, 2025

5  out of  5
rating by Gary
"Charlotte and her team are very helpful and always willing to take the time to answer any questions I have. I really am glad to have them handling our insurance needs."
We responded:
"Gary, thank you for your thoughtful review. It truly makes us happy to hear this. We are always here and ready to help!"
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Mary Jo Creger

December 10, 2025

5  out of  5
rating by Mary Jo Creger
"Charlotte and her team do a great job. Anytime we have questions or a claim we have had great service. Thanks you Charlotte for taking care of our insurance needs."
We responded:
"Mary, thank you for your review! We appreciate your trust and look forward to supporting you! "
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Ellyse F

December 10, 2025

5  out of  5
rating by Ellyse F
"Always had inconsistent insurance agents in the past so I decided to switch to State Farm. Carol has been wonderful to work with and is very responsive with any questions I have."
We responded:
"Ellyse, Thank you! Carol is dedicated to providing great service, and we’re happy to know she has been helpful and responsive. Thank you for choosing State Farm—we look forward to continuing to support your insurance needs."
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Steve Bush

December 4, 2025

5  out of  5
rating by Steve Bush
"Great place and great girls to work with all your problems !!! No better customer service anywhere !"
We responded:
"Thank You Steve! We appreciate your business!"
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Jessie Irr

December 4, 2025

5  out of  5
rating by Jessie Irr
"We love Charlotte! She is so easy to work with and communicates very timely. Also, she is always looking for ways to save us money but still get the best coverage!!! Highly recommend her for insurance!"
We responded:
"Jessie, you're too sweet! People like you is why we love our job. THANK YOU SO MUCH! "
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Angela Steinlage

December 3, 2025

5  out of  5
rating by Angela Steinlage
"We’ve had a very good experience with Charlotte. She has been very helpful in our transition and has answered our questions. I feel confident and well taken care of."
We responded:
"Angela, thank you for your feedback! We're glad Charlotte was helpful and made your transition smooth. We appreciate you! "
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Tom Young

December 2, 2025

5  out of  5
rating by Tom Young
"Best insurance agent we have ever had. Highly recommend Charlotte"
We responded:
"Tom, this is so sweet of you! Thank you for your review! "
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Ruth Ewing

December 1, 2025

5  out of  5
rating by Ruth Ewing
"When you go to the office someone is always there with a smile to help you with whatever you need. They are also helpful when you call in with questions. Called in today get a car towed to the auto shop for repairs (with no heat on a cold day wasn't able to drive it in). Jackie gave me the name of a tow company close by. Car was picked up and taken in for repairs. Now I don't need to worry about getting the car to town. Thank you all for helping me get thru some bad times with cars and home repairs."
We responded:
"Ruth, thank you so much for your kind words and for taking the time to share your experience! We’re glad to hear that our team, especially Jacki, was able to assist you promptly and make the process easier during a challenging time. We appreciate you!!! "
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bryan keltner

November 24, 2025

5  out of  5
rating by bryan keltner
"Always have had good experiences w any claim I've had. Always eager to help and work through the process of the claims."
We responded:
"Bryan, we appreciate your feedback! We strive to help you in any way possible with your claims process. We're always here to help! "
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Jennifer Steffen

November 20, 2025

5  out of  5
rating by Jennifer Steffen
"Quick and easy and always kept in touch about savings on our auto/renters insurance."
We responded:
"Jennifer, this is so nice of you. Thank you!!!! "
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Scott McTaggart

November 18, 2025

5  out of  5
rating by Scott McTaggart
"All the girls that work there are fantastic. Charlotte’s always been in our corner taking care of us any questions they always have the answers thank you all so much. We really appreciate what you do for us."
We responded:
"Scott, thank you for your thoughtful feedback! We're delighted to hear that Charlotte and the team have been so helpful and supportive. Your appreciation means a great deal to us! "
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Jason Decker

November 18, 2025

5  out of  5
rating by Jason Decker
"This State Farm office has great customer service , and knows what they are doing! Competitive pricing"
We responded:
"Jason, we appreciate your feedback so much. Thank you for taking the time to tell us! "
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Jen Robbins

November 11, 2025

5  out of  5
rating by Jen Robbins
"I've been with State Farm for more than thirty years (and my parents before me) and when my original agent retired, he recommended Charlotte. We've been here for almost 15 years and couldn't be happier with our service. We've unfortunately had to make claims and that's when you can really judge your agent. The folks at Charlotte's have always taken great care of us. When we bought our house, they helped us plan out coverage and policies. When a tree fell on our car, they helped us every step of the process. We just switched cars and Carol made the process quick and easy. She knew exactly what we needed and sent us insurance cards right away. They're friendly, competent, and they remember you and your family. I'd recommend the team here to anybody."
We responded:
"Jen, thank you so much for your postive feedback! Also, thank you for taking the time to post this review and showing your appreciation to State Farm! Its clients like you that allow us to improve the way we do things, one of which we're really proud of!"
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James Nelson

November 10, 2025

5  out of  5
rating by James Nelson
"Charlotte and her team are awesome!! Always responsive and helpful!!"
We responded:
"James, we're so happy to hear this. Thank you so much for taking the time to share your feedback. We appreciate you! "
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Deb Jeffries

November 5, 2025

5  out of  5
rating by Deb Jeffries
"So quick to respond, and very helpful to any needs thay I have had in the past. Such great people in the office. If you are looking for an insurance agent, definitely give this office a call. You won't be disappointed!"
We responded:
"Deb, thank you so much for your positive review! We're thrilled to hear that you've had such a great experience with our team. Providing prompt and helpful service is very important to us, and we're glad we could meet your needs. "
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Jodi Reindl

November 3, 2025

5  out of  5
rating by Jodi Reindl
"Charlotte and her team have been the best for our Insurance needs. Explains everything with clarity and prompt to answer any questions. 10 out of 10!"
We responded:
"Jodi, thank you so much for your wonderful feedback! We're thrilled to hear that Charlotte and the team provided clear explanations and prompt responses. Your satisfaction means a lot to us!"
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Shawn Honnold

November 3, 2025

5  out of  5
rating by Shawn Honnold
"Very easy to work with."
We responded:
"Shawn, we are so happy to hear this! Thank you! "
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Nicole Lear

October 28, 2025

5  out of  5
rating by Nicole Lear
"Quick and easy, convenient and friendly! They really care!"
We responded:
"Nicole, your feedback is greatly appreciated and helps us continue to improve our services. Thank you! "
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Christy Rolfe

October 28, 2025

5  out of  5
rating by Christy Rolfe
"Carol was super proactive and was able to help me every step of the way."
We responded:
"Christy, so happy to hear that Carol was able to help you out. Thank you for your feedback! "
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Kelli Benshoof

October 28, 2025

5  out of  5
rating by Kelli Benshoof
"Charlotte & her staff are amazing! Jacki is my go-to for pretty much everything. I always get a quick & informative response for any question I might be asking. I love being able to do business in my hometown."
We responded:
"Kelli, we truly appreciate you taking the time to share your experience! We’re proud to serve our community and look forward to assisting you with whatever comes next. Thank you so much! 💕"